Ying and Yang are described as the antitheses or mutual correlations in human perceptions of phenomena in the natural world, combining to create a unity of opposites in the theory of the Taiji.
I encountered a dreadful experience on 21/08/2008 during the journey returning to college with a bunch of friends by UPM bus from KTM serdang. When we were on board, my friend discovered that the route of the bus was not in the direction to our destination. Swiftly, i politely requested the driver to send us back. The route travelled from UPM to Juta Mines will bypass our college. However the driver refused to stop at our destination. The reason was simply because we were not international students hence we were not subjected to be serviced. Since i do not understand much about the policy set by the administration, hence i could not argue much on this. What did frustrate me was the attitude expressed by the boorish driver. Rudely, he told me he was not going to stop at the station as i demanded and ordered me to take a seat. Apparently, he disliked my disturbance, but his uncivilized attitute irritated me. I would not mind on his rejection, but i do care the unfriendly respond showed by him. If the authority of MAHA was to provid the free bus shutter service as advertised in newspaper which was including UPM parking and availability of every 15 mins, i guess everyone will have a very enjoyable day.
Sarcastically, on the same day and at the same location, our prime minister was not at all pleased with the services of one of the public transport, which was commuter. We spent 2 hours 30 mins to reach at college where suppose only 15 mins of drive was needed. Kudos to MAHA.
Nevertheless, i was consoled by the generosity of officers from transport department and bus drivers of K10/K11. Without their assistance, i would fail to arrange the one way transportation to MAHA. Just a day before the departure, i went to Gazebo to apply orally for a bus. Even though my demand troubled the offcer, but still he was helping me to get one. Whereas the bus driver gave me the contact number of that particular officer to follow up my application. So far, my experience on dealing with pusat koko, unit kenderaan and pejabat KMR, were quite positive.
I apologize for any inconveniences caused throughout the event.
Cheers,
Candle
I encountered a dreadful experience on 21/08/2008 during the journey returning to college with a bunch of friends by UPM bus from KTM serdang. When we were on board, my friend discovered that the route of the bus was not in the direction to our destination. Swiftly, i politely requested the driver to send us back. The route travelled from UPM to Juta Mines will bypass our college. However the driver refused to stop at our destination. The reason was simply because we were not international students hence we were not subjected to be serviced. Since i do not understand much about the policy set by the administration, hence i could not argue much on this. What did frustrate me was the attitude expressed by the boorish driver. Rudely, he told me he was not going to stop at the station as i demanded and ordered me to take a seat. Apparently, he disliked my disturbance, but his uncivilized attitute irritated me. I would not mind on his rejection, but i do care the unfriendly respond showed by him. If the authority of MAHA was to provid the free bus shutter service as advertised in newspaper which was including UPM parking and availability of every 15 mins, i guess everyone will have a very enjoyable day.
Sarcastically, on the same day and at the same location, our prime minister was not at all pleased with the services of one of the public transport, which was commuter. We spent 2 hours 30 mins to reach at college where suppose only 15 mins of drive was needed. Kudos to MAHA.
Nevertheless, i was consoled by the generosity of officers from transport department and bus drivers of K10/K11. Without their assistance, i would fail to arrange the one way transportation to MAHA. Just a day before the departure, i went to Gazebo to apply orally for a bus. Even though my demand troubled the offcer, but still he was helping me to get one. Whereas the bus driver gave me the contact number of that particular officer to follow up my application. So far, my experience on dealing with pusat koko, unit kenderaan and pejabat KMR, were quite positive.
I apologize for any inconveniences caused throughout the event.
Cheers,
Candle
8 comments:
go to complain to the UPM authority,, u write a letter of complain to the unit kenderaan...seriously, you have the right to do so... cox we are the customer to UPM...
wj,
AFAIK, JM bus is only for international students especially those who are staying there. To me, the refusal of the driver to stop at our station is ok to me, just that i am very much depressed by his vulgar attitude.
Previously, i heard of many similar cases where they (JM bus drivers) are certainly rude. So, normally if i am despo, i will ask for the consent of driver before taking the bus. Normally i got rejected. However, on that day, i did not ask for permission. In addition, the frequency of taking the JM bus is nearly 0 to me and i am not really clear about the policy on the bus, hence i am not going to take any actions besides to tolerate.
Thankz for your suggestion.
Question: Will there be any significant change if complain were made?
P/S: I don't want "you won't know if you don't try", Y/N answers pls...
lion,
Exactly no.
i hope i answer your y/n ques.
mai,
Thank you. Exactly what I wanted to confirm and expecting.
lion~
Mai and Lion,
the answer is NO if only one student complaint. but if large number of students did, yes they will take action. and if you came and talk to me, i can write a LOVE letter to the party concerned. and i will CC to the DEAN! we will see whether the answer is NO or YES.
well you dont have to feel depressed. after all he is a bus driver and you know, the level of thinking cannot be at par of ours. so we have to allow him to act that way though he should not. dont be sad. i salute you to behave like a gentleman. i hope you set a good example to others.
-Azrin-
Mai,
U definitely to voice up the issue..If you did not voice up, the situation may get more worse and worse.There is NO reason for the bus driver not to drop u guys at K10/K11 as I know the bus will bypass our college everyday. We ARE the customer and the bus driver should be responsible and give a positive response to us. They should know what is the "Khidmat Pelanggan" are. And we should remember that,customer are always right. Not only within the campus but also outside the campus as well. And, we are paying to the university, don't u think that we pay our fees but did not get the best service from the university?
Come on guys, if u guys has any dissatisfaction on the services provide by the university, please do not hesitate to voice up. If you guys choose not to voice up, the situation may not be improve.
There is a borang aduan everywhere inside the campus, and we should make use on that. As a student or customer to the university, our role not only get a scroll of degree here but also provide a feedback.
Regarding the JM bus is only for international students, do the bus has the notice there??.There is no notice regarding the matter right?The driver should not give the reason, oh, you are not an international students, i will not stop you..!if the bus driver are certainly rude, then you should write a letter to the party concerned so that the driver can improve their attitude. For me, all the bus driver attitude inside the campus ARE all RUDE..especially during at night and weekends!!A worker who is rude is not suitable for this kind of job which is to provide a good customer service
Let me share with you, when i worked as RA during the semester break, I also taking the JM bus to work from KTM serdang station.
i would prefer to attend any perjumpaan regarding dissatisfaction of services provided to students. Through this means, my voice is heard directly and instant respond will be shown.
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